Customer Service Made Simple

Due to COVID-2019 concerns, warranty service in your area may be delayed or postponed. Either way, please submit your request so that we have a record of your request. In cases of postponement, when warranty service resumes, requests will be handled in the order received.

In the event of an emergency that impacts your health or safety, call 911 immediately.

Do You Have a Service Emergency?

Do you have a service emergency?

Please use the following guidelines for typical emergencies inside the first year of warranty. As stated before, should anything impact health and safety, please be sure to call 911.

Electrical

Complete power outage
1. If other homes are affected by the outage, it is a power company problem and not a warranty issue.
2. Homeowner shall call the power company to verify that the problem is not with the power company or their electrical underground service line first.
Power outage to half of the house
1. This results in loss of 240V power and cooling as well.
2. Homeowner shall call the power company to verify that the problem is not with the electrical underground service line first.
Any sparking or smoke from outlets, switches, builder-installed fixtures, or circuit breakers

NOTE: Single outlet outages are not an emergency [Check GFCI, Switch-Controlled plug]

Plumbing

No potable water
1. Pressurized water supply line leak that cannot be isolated by an individual fixture shut-off – The main water shut-off valve is needed to cut off water to the entire house to preclude flooding.
2. NOTE: If the water has been cut-off at the meter or the surrounding area, or has been contaminated, contact the municipal water authority. This is not a Century Communities warranty issue.
Complete sewer stoppage
1. All toilets, sinks and tubs/showers will not drain (as long as one toilet works, condition doesn't qualify as an emergency).
2. NOTE: If the plumber finds that the stoppage to be a homeowner-caused issue, financial responsibility rests with the homeowner.
No Hot Water
1. Attempt to relight your gas water heater or reset your tankless water heater, following manufacturer's guidelines.

Heating, Cooling, and Ventilation [HVAC]

Complete loss of heat
1. When outside temperature drops below 45 ° F and the heating system is completely inoperative. In two-furnace homes, this means both furnaces. As long as one of the two furnaces is operating properly, there is no emergency.
Complete loss of cooling
1. When outside temperature exceeds 85° F and the cooling system is completely inoperative. In a two-unit home, this means both units. As long as one unit is operating properly, there is no emergency.
Gas Leak
1. If not in use:
  1. Verify that gas log lighter is turned off (if applicable)
  2. Verify that stove/oven burners are turned completely off
  3. Verify that cut-offs to any unused gas outlets are turned completely off (if applicable)
2. If you cannot stop the leak, or if it is coming from the gas meter, contact the gas provider
  1. Open windows to vent
Water (condensation) draining from the secondary condensation drain line
1. Turn off the applicable unit and call for service.
2. An emergency exists if HVAC # 2 above applies

Roof Leak

A roofer cannot get on the roof until the rain stops and the surface has dried enough for safety reasons.
1. The homeowner shall take immediate action to protect personal property, minimize damage, and try to locate the source of the leak.
2. If the ceiling is getting saturated, a hole can be poked in the drywall at the center of the wet area with a screwdriver to allow the water to drain into a bucket or pan. It is easier to repair a hole than an entire ceiling.
3. If water is draining out of a light fixture, do not use the fixture, Turn it off and remove the cover if applicable.
4. Contact Century Communities the next business day.

Please submit a service request below.

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Century Communities is an equal housing opportunity provider.

The information contained herein is preliminary in nature and though deemed reliable is not guaranteed. Prices, features, locations and other content is subject to change without notice. Square footages are estimates. Models do not reflect racial preference.

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