1. What do I do in case of an emergency after hours or on the week-end?

At the orientation of your new home you will receive a sticker that lists several emergency numbers for you. We suggest you peel off the back and put this on the inside door of one of your kitchen cabinets. These numbers are to be used AFTER HOURS ONLY and for an EMERGENCY ONLY! [back to top]

2. What if I have an emergency during working hours?

Call Century Communities main office number and ask for the Customer Care Department and they will help you. [back to top]

3. During what hours will my Warranty work be scheduled?

Monday thru Friday from 7:30 to 3:00 [back to top]

4. How do I turn in my Warranty request?

Always put your requests in writing and mail, fax or e-mail to the Customer Care Department. That way they will have documentation of your requests in your file. [back to top]

5. How many Warranty forms do I receive?

You receive a 30 day and a one year Customer Service Request Form. However if you have something that needs attention in between please put it in writing and send to the Customer Care Department. [back to top]

6. When I send in a 30 day request how soon will it be taken care of?

You will receive a phone call within 24 hours after the Customer Care Department receives your request. An appointment will be set with you and your Customer Care Representative to meet at your home and walk the list with you. At this time you and your representative can pick a day to schedule your work to be completed. [back to top]

7. Who is my main contact during my one year warranty period?

Always call the Customer Care Department. [back to top]