Homeowner Warranty
Current Promotions
Have a Warranty Question?
30 Day Service Request Form
1 Year Service Request Form
Century Communities makes customer service a top priority. Whether you have already purchased a Century Communities home or are still looking, we want you to feel confident that Century will always stand behind its homes and strive to provide you with excellent customer care from contract through construction and beyond. Although we try our best to have your home ready when you move in, we realize things can happen and our industry leading warranty program is designed to help get those issues resolved.

If you have questions about our warranty service please contact Deena, our Customer Care Coordinator at 303-268-8360 or email her deenag@centurycommunities.com.

Below are some of the more common questions we receive:

Frequently Asked Questions:
  1. What do I do in case of an emergency after hours or on the week-end?
    At the orientation of your new home you will receive a sticker that lists several emergency numbers for you. We suggest you peel off the back and put this on the inside door of one of your kitchen cabinets. These numbers are to be used AFTER HOURS ONLY and for an EMERGENCY ONLY!
  2. What if I have an emergency during working hours?
    Call Century Communities main office number (303-770-8300), and ask for the Customer Care Department and they will help you.
  3. During what hours will my warranty work be scheduled?
    Monday thru Friday from 7:30 to 3:00
  4. How do I turn in my warranty request?
    Always put your requests in writing and mail, fax or e-mail to the Customer Care Department. That way they will have documentation of your requests in your file.
  5. How many Warranty forms do I receive?
    You receive a 30 day and a one year Customer Service Request Form. However if you have something that needs attention in between please put it in writing and send to the Customer Care Department.
  6. When I send in a 30 day request how soon will it be taken care of?
    You will receive a phone call within 24 hours after the Customer Care Department receives your request. An appointment will be set with you and your Customer Care Representative to meet at your home and walk the list with you. At this time you and your representative can pick a day to schedule your work to be completed.
  7. Who is my main contact during my one year warranty period?
    Always call the Customer Care Department.
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8390 E. Crescent Parkway Suite 650, Greenwood Village, Colorado 80111

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The information contained herein is preliminary in nature and though deemed reliable is not guaranteed.
Prices, features, locations and other content is subject to change without notice. Square footages are estimates. Legal Disclaimers